Frequently Asked Questions
What do the double hearts symbolize?
intertwined hearts symbolize the eternal bond and everlasting love
between two people who face separation either through death or
Is the Comfort Cub™ just for children?
Not at all. The Comfort Cub™ is intended for all ages (over 3 years), including children.
Is the Comfort Cub™ a toy?
the Comfort Cub™ is NOT a toy. It is a commemorative piece. Therefore,
it is not suitable for children under the age of 3, nor should children
vigorously play with it. The Comfort Cub™ is meant to be cuddled,
snuggled and hugged.
What else can be placed in the chest pocket?
addition to the heart which comes with the bear, items such as a ring,
a folded letter or any other small memento of affection can be placed
in the chest pocket. If storing additional mementos in the pocket, take
care to ensure they do not scratch the exterior of the heart.
Can I wash my Comfort Cub™?
surface wash with damp cloth, lukewarm water and mild soap. Air dry on
a towel, and hand fluff to restore its coat. Hand or machine washing is
not recommended. However, if you wish to attempt these methods, be sure
to remove the heart locket for safekeeping and put the cub in a pillow
case (or pantyhose bag, etc.), then secure the opening with a rubber
band or safety pins. Once dry, re-attach the heart.
Other than for the loss of a loved one, when else can the Comfort Cub™ be used?
of the multifaceted nature of the heart locket, the Comfort Cub™ is
ideal for any situation where two people are separated. Some examples
include: grandchildren separated from snowbird grandparents, best
friends separated by a move, children of divorced parents separated by
custody, or families separated by military service. In any event, the
Comfort Cub™ can be the link that reminds each person that they are
loved, missed and remembered.
What can be kept in the heart locket?
locket is designed to hold two photos or one photo with either a small
amount of cremated remains, a lock of hair, dried flower petals,
scented tissue or earth from a burial site. However, it can hold any
memento of affection that will fit inside it.
Can I engrave the heart locket?
The heart can be laser or diamond-engraved. If you choose to engrave
the heart-shaped plate, it is best to do so prior to sealing it to the
How are remains sealed in the heart?
small portion of the remains are placed in one side of the locket and
the heart-shaped plate is permanently sealed on top. This is completed
by the funeral director in order to ensure secure closure.
How do I care for the heart?
Gently polish the heart with a soft dry cloth to remove finger prints. Do not submerse the heart in water.