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Home > About Us > Privacy Policy

Privacy Policy

Effective March 8, 2005

Secure InformationOur Commitment To Privacy
Your privacy is a priority at Everlife Memorials, and we go to great lengths to protect it. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every page throughout our entire site. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information.

Why We Collect Personal Information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to properly deliver the products you order in a timely manner. Our order fulfillment system is dependent on the personal information you provide to us. We do not sell nor share your personal information with third parties for the purpose of soliciting third party offers.

The Information We Collect
This notice applies to all information collected or submitted on the Everlife Memorials website or any information faxed or mailed to us on a printed order form. On some pages, you can order products and enter your personal information for the completion of an order session. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information


On some pages, you can submit information about the person you are purchasing the item for. For example, if you order a headstone, flag case or cremation urn we may ask for personal information of the deceased. In this circumstance, the types of personal information we may collect are:

Name
Date of Birth
Date of Death
Wedding Date


On other pages, you can submit information about other people. For example, you may want the item you order to be shipped to another person. In this circumstance, the types of personal information collected are:

Name
Address
Phone number

Upon order fulfillment you may receive an invitation via email to participate in an online survey. Your participation in this survey is voluntary and you can still take it without submitting personal information. In this circumstance, the types of personal information collected are:

Gender
Approximate Age
Education
Approximate Income
First Name, Last Initial
City, State

How We Use Information
We guarantee not sell nor share your personal information with third parties except for the fulfillment of your order.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. For example, we will provide our vendors with your name and address so they can ship the product you ordered to the place you specified.

We use the information you provide about a deceased person in two possible ways. 1. To personalize the item you order in the way you want us to. 2. If the personal information is for a grave marker then we may use it when contacting the cemetery to verify the memorial's adherence to their regulations. We only share this information with third parties for the fulfillment of these purposes.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide on our survey in three ways. 1. To give us an insight as to how we perform so we can look for areas to improve upon. 2. To create a demographic profile of our customer base. 3. At the end of the survey we will ask for your permission to use any comments you may have as a testimonial to be published on our site or other sales mediums.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Any orders that are mailed in or faxed to our office are treated in the same manner as are the orders placed through our site. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Aggregate Data
In addition to personal information, we collect and store information about the products purchased by channel and the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall customer behavior patterns. Our goal in using this information is to improve your experience at Everlife Memorials by being more responsive to the needs and preferences of our customers.

Our Web servers automatically collect information about each visitor who requests Everlife Memorials Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants or news agencies. We typically do this in order to demonstrate the amount of interest in Everlife Memorials and to plan for product and service improvements.

Cookie Technology
Cookies are small pieces of information sent from a Web server to your computer. These allow us to personalize, customize and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as name, address or payment information.If you do not accept or if you remove our cookies, you will not be able to make a purchase on our site.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information
Due to the nature of our business and the products we offer, it is very seldom that we experience repeat customers. Therefore, we do not keep personal information in a form that can be easily accessible from our site by our customers. If you need to modify or change any personal information for the purpose of properly fulfilling your order or any other purpose you can do so by contacting us using one of the methods at the bottom of this page. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please us one of the following methods to contact us:

E-mail Support:
Contact us here

Phone:
800.293.3778 or 361.852.6868

Fax:
801.340.6788

Mail:
Classic Memorials, Inc.
DBA Everlife Memorials
5233 IH 37, Suite C-14
Corpus Christi, TX 78408

Privacy Policy Changes
This Privacy Policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy and to apply any changes to previously collected information as permitted by law. If our information practices change in the future, we will notify you by posting the changes on our website.

This Privacy Policy was last updated on 03.08.05

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Everlife Memorials
5233 IH 37, Suite C-14
Corpus Christi, TX 78408
Ph: 800.293.3778