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Home > Headstones: Frequently Asked Questions

Headstones: Frequently Asked Questions

Headstones
View our Headstones

Cemetery Issues
Why does the cemetery make me feel like I can only buy from them?
Will the cemetery accept a headstone purchased from you?
Can the cemetery charge me an installation fee if I purchase from you?

Product Issues

Will I see a layout proof of the headstone before it is produced?
Can the designs be altered in any way?
Can I add a picture to a headstone I ordered from you?
Can the vase be turned into the marker when not in use?
Could I add a vase to an existing headstone?
Do you sell headstones other than flat bronze and granite?
Do your bronze headstones come with a granite base?
Can I order the bronze plaque only?
If I purchase a pre-need headstone who will take care of adding my death date?
Can you do lettering in a different language?

Installation Issues

Who installs the headstone at the cemetery?
Can I install the headstone myself and how?
Do you know of anyone in my area who can install the headstone?

Delivery Issues

Is the shipping extra or is it included in the price?
Where and when will my headstone be delivered?
Can I order a headstone and have it shipped to a different state?
Can you ship a headstone out of the US?
What are my options with regard to shipping the headstone?

Pricing/Payment Issues

Do you offer discounts on more than one headstone purchased?
Is the shipping extra or is it included in the price?
What is included in the price of a headstone?
Can you provide a quote for a custom headstone?
Since your prices are less than the cemetery's, is this reflected in the quality?
Do you offer payment plans?
What payment options do you offer?

General Issues

What do I need to know before ordering a headstone?
Do you have a return/refund policy?
Do you have a guarantee?

Why does the cemetery make me feel like I can only buy from them? arrowTop
Cemeteries are in business to make a profit and when they lose potential customers, they do not make money. It is not unheard of that a cemetery will use tactics to dissuade a customer from purchasing from an outside dealer.

Will the cemetery accept a headstone purchased from you? arrowTop
Yes, as long as the headstone meets their requirements they are legally bound to accept the memorial. It is your choice to purchase a headstone from wherever you like. If you are experiencing a problem with the cemetery you can always file a complaint here with the Federal Trade Commission.

Can the cemetery charge me an installation fee if I purchase from you? arrowTop
The truth is if they charge an installation fee for a headstone purchased from an outside source, they must also charge if the headstone is purchased from them. You should not be penalized for purchasing from another dealer. If you are experiencing a problem with the cemetery you can always file a complaint here with the Federal Trade Commission.

Will i see a layout proof of the headstone before it is produced ? arrowTop
Yes, about a week after the order has been sent to the factory for production you will received by email a layout detailing the design, lettering and personalization of the memorial.

Can the designs be altered in any way? arrowTop
Unfortunately not. The designs we carry are templates and the only modifications that can be made are with the lettering and addition of emblems.

Can I add a picture to a headstone I ordered from you? arrowTop
Yes you can. Please contact our customer service to inquire about pricing and details. Please note that not all headstone/grave marker designs will accommodate a ceramic picture.

Can the vase be turned into the marker when not in use? arrowTop
Yes, all of our bronze vases are made to be turned upside down and into a receptacle within the headstone when not in use.

Could I add a vase to an existing headstone? arrowTop
If you already have a headstone for your loved one and want to add a flower vase unit we can help. We offer a bronze vase unit mounted to a granite base. It can be placed above the existing headstone so flowers can be displayed in honor of the deceased. To view our bronze vase unit click here.

Do you sell headstones other than flat bronze and granite? arrowTop
Currently we only sell the flat or grass type grave markers in bronze or granite. We will in the near future start carrying the upright headstones.

Do your bronze headstones come with a granite base? arrowTop
All of our bronze headstones come with a standard granite base in your choice of four colors.

Can I order the bronze plaque only? arrowTop
Yes, you can select either the bronze w/granite option or the bronze only option from the 'Bronze size' menu.

If I purchase a pre-need grave headstone who will take care of adding my death date? arrowTop
First keep a copy of the original receipt for your surviving family member(s). If you ordered a bronze headstone and need only the year date scroll, there is no charge as long as it is ordered during the current year of death. If the bronze scroll requires the name, date of birth and date of death, there will be a charge at the current rate. Please contact us for a quote.

If you ordered a sandblasted granite headstone, you will need to contact a local monument dealer to engrave the final date.

Can you do lettering in a different language? arrowTop
We can do most foreign languages that use the English alphabet plus Chinese, Korean, Hebrew, and Arabic for an additional cost. For a quote on special lettering contact us with your request.

Who installs the headstone at the cemetery? arrowTop
In most cases the cemetery will offer the installation service for a fee. If the headstone is going to a rural cemetery or one which does not offer this service, then a headstone/monument installer in your area can install it.

Can I install the grave headstone myself and how? arrowTop
We recommend having the headstone installed by an experienced headstone/monument installer or the cemetery if possible. However, if you are a do-it-yourselfer, here is an article detailing how it can be done.

Do you know of anyone in my area who can install the grave headstone? arrowTop
We do not have a list compiled of headstone/monument installers, but the Phone book directory may be of assistance. Simply look up the listing for "Monuments".

Is the shipping extra or is it included in the price? arrowTop
All of our products include the cost of basic shipping to the lower 48 United States. In some cases where a delivery truck with a lift gate is necessary for the delivery of a headstone or grave marker with granite, there may be an additional charge upon which you will be notified.

Where and when will my headstone be delivered? arrowTop
In most cases we will ship to the cemetery unless otherwise specified by you. From the time the completed order is placed it will take approximately four to eight (4-8) weeks to deliver a headstone to its destination. Special headstones may take additional time depending on the amount of customization. You can read more about our delivery options.

Can I order a headstone and have it shipped to a different state? arrowTop
Yes, m any of our customers use us for this very reason. Our ability to deliver to any of the lower 48 states gives our customers the flexibility of ordering from any one state and having it delivered to a different state.

Can you ship a headstone out of the US? arrowTop
Unfortunately we cannot have our headstones shipped outside of the 48 contiguous United States.

What are my options with regard to shipping the headstone? arrowTop
You can have the headstone shipped to the cemetery or a business address provided we have the business owner/manager sign an acceptance of delivery form. You can read more about our delivery options.

Do you offer discounts on more than one memorial purchased? arrowTop
Yes we do. Please contact us for further details.

What is included in the price of a headstone? arrowTop
You can find this information when viewing our catalog of memorials. The details are listed to the left of the image under 'Description'.

Can you provide a quote for a custom headstone? arrowTop
In most cases no. In order to keep our costs down and pass the savings to our customers we only carry a standard set of headstones on our site. They can be further personalized with the addition of emblems or an epitaph. A local headstone/monument dealer would be your best solution if you want a custom made headstone.

Since your prices are less than the local sources, is this reflected in the quality? arrowTop
Definitely not! Our headstones are produced by Coldspring, one of the leading memorial manufacturers in the country. Coldspring has been in business for over 100 years and is respected throughout the industry. Many cemeteries use the same manufacturer as we do.

Do you offer payment plans? arrowTop
Unfortunately not at this time. All purchases must be paid in full prior to processing the order and sending it to production.

What payment options do you offer? arrowTop
We accept the following major credit cards: Visa, Mastercard, American Express, and Discover. We also accept personal checks and money orders.

What do I need to know before ordering a headstones? arrowTop
The first and most important thing to know is what type of headstone can be placed in the cemetery. Most cemeteries have restrictions regulating the headstone.

Do you have a return/refund policy? arrowTop
Yes we do. For more information on our return policies click here.

Do you have a guarantee? arrowTop
Yes, we do. Read about our guarantee.

Are you a reputable company? arrowTop
Yes, we are. We have been in business since January of 2000 and are a member of the Better Business Bureau. You can read more about our company here.

Everlife Memorials is a BBB Accredited Business. Click for the BBB Business Review of this Funeral Related Services in Corpus Christi TX
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Everlife Memorials
5233 IH 37, Suite C-14
Corpus Christi, TX 78408
Ph: 800.293.3778