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Frequently Asked Questions
Frequently Asked Questions
 

When will my product be delivered?
Do you have a return policy?
How do I initiate a return?
What forms of payment do you take?
Can I use a credit card from outside of the US or Canada?
Where are you located?
Do you have a showroom or dealer in my town?
Do you wholesale your products to other companies?
Where do you ship from?
Do you have a printed catalog?

Product Specific FAQ's

Headstones
Urns
Cremation Jewelry
Flag Cases
Garden Memorials
Ceramic Pictures
Marble Statues

When will my product be delivered? arrowTop

GROUND DELIVERY

  • Headstones product ships after 4-8 weeks from the time we receive approval from the cemetery.
    Transit time is usually 5-10 business days.

  • Urns Most urns ship same day as long as the order is received by 12pm CST. Orders received after 12pm CST may ship the following business day or as stated on the product page above the price. Personalization may take an additional 24 hours.
    Transit time is usually 3-7 business days unless expedited.

  • Cremation Jewelry Most jewelry ships same day as long as the order is received by 12pm CST. Orders received after 12pm CST may ship the following business day or as stated on the product page above the price. Personalization may take an additional 24 hours.
    Transit time is usually 3-7 business days unless expedited.

  • Flag Cases 95% of the time they usually ship out in 1-3 business days.
    Transit time is usually 3-7 business days unless expedited.

  • Memorial Rocks, Memorial Trees & Estate Boulders usually ship out in 5-7 weeks from the time the order is received and the layout is approved by the customer.
    Transit time is usually 3-7 business days.

  • Ceramic Pictures usually ship out in 5-7 weeks from the time the order is placed and the picture is received.
    Transit time is usually 1-2 business days and is shipped expedited.

  • Marble Statues usually ship out in 1-3 business days if the item is in stock.
    Transit time is usually 3-7 business days unless expedited.

EXPEDITED DELIVERY

Is only available for urns, cremation jewelry and flag cases. Orders placed before 12pm noon CST usually ship the same day unless otherwise stated above the price on the product page. The following chart gives you an idea when your order will arrive.

Expedited Delivery

Do you have a return policy? arrowTop
Yes, it is located on our terms and conditions page which is linked to from the bottom of every page.

How do I initiate a return? arrowTop
Contact us and include the following in your message.

  • Your order number
  • Your name
  • Reason for return
  • An email address and phone number where we can reach you

You may also want to read our terms and conditions for related details.

What forms of payment do you take? arrowTop
You select at the checkout level from one of the following payment methods:

  • Credit Cards Visa, MasterCard, Discover and American Express.
  • Checks
  • Money orders

Can I use a credit card from outside of the US or Canada? arrowTop
Yes, this is possible only if you are placing the order from a different country, but shipping it to the US or Canada. We cannot ship orders outside the US or Canada. For more details and to set this up, contact us with your request.

Where are you located? arrowTop
Our address is:

Everlife Memorials
5233 IH 37, Suite C-14
Corpus Christi, TX 78408

Do you have a showroom or dealer in my town? arrowTop
No, we only have a business office located in Corpus Christi, TX.

Do you wholesale your products to other companies? arrowTop
No, We mainly sell to the general public and do not offer discounted pricing except for quantity orders. For specific details contact us.

Where do you ship from? arrowTop
We utilize many suppliers and most of the products we carry are drop shipped from their locations which are spread throughout the USA.

Do you have a printed catalog? arrowTop
No, but we do have brochures of some of our product lines such as:

  • Bronze Markers
  • Sandblasted Granite Markers
  • Infant Bronze Markers
  • Cremation Jewelry
  • Flag Cases
  • Ceramic Pictures

Contact us to order a brochure.